Solutions Support Center

Expert guidance on warehousing, e-commerce fulfillment, and logistics operations.

All Questions

Fulfillment

Operations

Pricing & Storage

E-commerce Fulfillment

What is the difference between Amazon FBA and FBM?

Amazon FBA (Fulfillment by Amazon) and FBM (Fulfillment by
Merchant) are distinct models offering different levels of control.

                        Amazon FBA: Amazon handles storage, picking, and shipping. Products are Prime

                        eligible, but you have less control over packaging and higher fees.

                        FBM (Our Specialty): You or a 3PL partner (like us) store and ship. You

                        maintain 100% control over packaging, inventory, and multi-channel orders.

We provide the best of both worlds: Professional FBM fulfillment with high-efficiency FBA
Prep services to optimize your stock movement.

How does Walmart WFS prep work?

Walmart Fulfillment Services (WFS) has strict compliance standards. Our prep service ensures your
inventory isn’t rejected by Walmart receiving centers.

GS1 Labeling: Accurate barcode application.
Case Configuration: Proper 6, 12, or 24 unit packing.
Inspection: 100% check for defects before transit.

Can you manage multi-channel orders?

<p>Yes. We integrate with Shopify, Amazon (FBM), eBay, Walmart, TikTok Shop, and more. When an order

lands anywhere, our system picks and ships it automatically.</p>

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Operations & Returns

Are returns handled professionally?

We provide a full-cycle returns management workflow starting at $1.50/unit:

The Workflow:

24-hour logging and photographic inspection.
Grading (A-Grade Resellable vs Damaged).
Refurbishment/Repackaging to restore value.
Real-time inventory updates for your store.

What is your onboarding process for new clients?

We can get you shipping in 5-7 business days. This includes SKU catalog upload,
API systems integration, and your first inventory receiving window.

What shipping carriers do you work with?

We use a smart-rate-shopping algorithm across USPS, UPS, FedEx, DHL, and
regional carriers like OnTrac to ensure you always pay the lowest shipping cost
for the required speed.

Pricing & Storage

Do long-term clients get free storage?

We offer high-volume loyalty incentives rather than just “free” space. Most clients save 30-45%
compared to national 3PLs.

Loyalty Tiers:

New Clients: First 3 months of storage free (500+ orders/mo).
Volume: Tiered rates drop as you grow.
Peak Protection: Complimentary overflow space during Q4.

How is storage pricing structured?

Pallet: $25 – $35/mo based on volume.
Bin: $0.50 – $0.75 per cubic foot for pick-and-pack items.
Climate Control: Available at a 20% premium.

Ready to optimize your supply chain?

Join 200+ brands who have scaled their operations with our professional fulfillment.

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